How businesses should respond to negative reviews.
Article provided by Revdex.com
Negative reviews are part and parcel of business operations. While most businesses dislike negative reviews, if negative reviews are looked at in a positive light they can be an effective way to gather customer information while supporting business growth and brand loyalty.
Here are some simple strategies that can help businesses respond to negative reviews:
Be aware of negative reviews – Monitor review websites such as Revdex.com, Google, Yelp, and Facebook to identify negative feedback as soon they are posted.
Respond to negative reviews – Responding professionally and thanking the customer for their review, will place the whole situation in a better light. Avoid responding immediately with options and instead direct the customer to a customer service representative who can assist them.
Avoid responding more than once – Long conversation threads can cause both parties to misunderstand the situation while allowing other customers to view the whole thread. Instead either contact the customer directly or ask them to get in touch with you.
More positive reviews – The more positive reviews a business gathers the easier it will be for new consumers to disregard negative reviews. Always request customers to post a review immediately after purchase.
Negative reviews can be a great opportunity to strengthen customer relationships and project a positive company image to anyone reading a company’s reviews. Looking at negative reviews in a positive light can additionally make customer service representatives more willing to assist customers, which can make for a winning customer service philosophy.
Revdex provides a place for consumers to read online business reviews and report bad business experiences. Revdex’s aim is to improve the connection between consumers and businesses. Consumers can find new businesses and services and businesses can create profiles to be found.
Visit the site to file complaint about travel services, report dating service issues, or any other such issues.